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Gold Standard

Not the blog I was going to write!

I had some very bad experiences with customer service recently and I did have an entire blog drafted in my mind about the importance of putting the customer first but then we had some great news. In fact, we have had three pieces of great news in the last couple of weeks and so the customer service blog will have to wait until next month. Be assured, though, I will be venting my spleen in due course.